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Frequently asked questions

What are your Local Stores Opening Hours?
Nadi Town
8.30am - 6.00pm From Monday - Friday
8.30am - 5.30pm on Saturdays
9.00am - 4.00pm On Sundays and Public Holidays

Port Denarau
8.00am - 9.00pm From Monday - Sunday
*including Public Holidays

Sofitel Resort and Spa
8.00am - 9.00pm From Monday - Sunday
*including Public Holidays

9.00am - 9.00pm From Monday - Saturday
9.00am - 7.00pm On Sunday
9.00am - 6.00pm On Public Holidays

Lautoka City
8.30am - 6.00pm From Monday - Friday
8.30am - 5.30pm on Saturdays
9.00am - 4.00pm On Sundays and Public Holidays
What are your delivery charges?
All orders made on will have different charges. Please view the "select shipping" tab for the delivery charges.
Will my Jewels Fiji Jewellery come with a Guarantee?
A Jewels Fiji Certificate of Authenticity accompanies all jewellery purchases.This certificate guarantees the authenticity of your Jewels Fiji jewellery.
How can I contact Jewels Fiji?
Our stores can be contacted directly by phone or email. Please visit Contact Us page for details of our local store.
Can I buy loose Diamonds?
Please visit our show room to view available pieces.
What are the 4C's?
Cut - cut refers to the angles and proportions.A well cut diamond will reflect light internally from one mirror-like facet to another, dispersing it through the top of the stone. Colour - Every natural diamond possesses its own astonishing beauty and mystique.There are no hard and fast rules for what colour makes a diamond beautiful.While colourless and white diamonds have long been considered the ultimate symbol of Love and Romance, natural coloured diamonds are equally beautiful and the perfect expression of your personal passions. Clarity - Diamonds are nature's most wonderful gift and their infinite variety results from the fingerprints with which nature has endowed them.Sometimes called inclusions, these minute traces of minerals, gasses, or often beautiful internal fractures such as "feathers",are what gives each stone its very own character and personality making every single gem stone unique. Carat Weight - Carat is often confused with size even though it is actually a measure of weight.The term carat comes from the carob seed whose uniform weight was such that early gem traders used it as the most accurate and universally accepted method of weighing their diamonds.One carat is 0.20 grams.A carat can be further divided into 100 'points'.A diamond of 25 points therefore is described as quarter of a carat or 0.25 carats.
Where is your Jewellery made?
Our jewellery are made locally and from selected Dealers in different countries around the world.
How should I protect my jewellery?
We advise that you always store your jewellery in the original packaging or soft pouch provided. Please keep pieces separately to avoid damage. When dressing, jewellery should always be put on last and taken off first. Please visit Jewellery Care Tips for more information.
What are Jewels Fiji Return & Refund Policy?
Please visit our E-Commerce Policy page for more details.
Can I return a special ordered item?
Please visit our E-Commerce Policy page for more details.
Are prices on subject to change?
Prices on are subject to change without notice. Please visit our E-Commerce page.
I'm interested in working for Jewels Fiji - How should I apply?
Jewels Fiji Limited is Fiji's leading retailer of Jewellery,Watches and Giftware. We are able to offer exciting career opportunities for you. To register your interest in working for Jewels Fiji, please email your application letter,CV with at least 2 references, copies of certificates and a recent passport size photo to or mail it to Jewels Fiji Limited,P.O Box 17, costs.