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E-Commerce Policy

E-Commerce Policy

Online Shopping Terms

Welcome to our website. You’re at, which is owned by Jewels (Fiji) Limited (TIN: 50-16075-0-6).

Through our expertise in sourcing gems and jewellery that sparkle beyond your imagination, Jewels Fiji website allows you to purchase our carefully selected jewellery and personal indulgence products.

The following Online Shopping Terms, together with our Privacy Policy  and Website Terms and Conditions of Use apply to your access to and use of our online shop and the supply of products and services ordered via our website.

By ordering products and services from our online shop, you acknowledge that you have read, understood and agree to be bound by these Online Shopping Terms and the Terms and Condition of Use of Website (including Disclaimer) and Privacy Policy.

1. Buyers

  1. 1.1.  You may buy products and services offered online by Jewels Fiji by navigating the shopping cart process available on our website.

  2. 1.2.  To buy products or services via our website, you must be at least 18 years of age.

  3. 1.3.  By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.

  4. 1.4.  We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged.

  5. 1.5.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion. In this situation, we will also credit them the delivery charge as well.

2. Prices

  1. 2.1.  All prices are in Fijian dollars. However, you may view prices in other currencies listed on the currency tab on the website.

  2. 2.2.  Prices include Value Added Tax (VAT) unless your billing address is outside Fiji.

  3. 2.3.  Prices exclude delivery charges and customs duty and other taxes, if applicable.

  4. 2.4.  VAT will be applied to all purchases delivered within Fiji regardless of where the purchaser is located.

  5. 2.5.  If the payment and delivery occurs outside Fiji, VAT will be deducted off the total purchase price at the time of charging your credit card at checkout.

  6. 2.6.  Jewels Fiji is committed to providing a quality service and to operate lawful and in good faith. Under no circumstance will Jewels Fiji ever under value or change the description of your goods in an attempt to deceive or bypass your countries tax laws so please don’t ask. This includes requests from purchasers located outside Fiji who may request us to state a lower value on the price of an item in order to pay lesser fees or taxes in the destination country.

  7. 2.7.  All prices are subject to change without notice.

3. Special Offers

         3.1.  Jewels Fiji may provide special offers in relation to our products and services from time to time.

         3.2.  At any time, we may terminate any special offer without advance notice.

         3.3.  If terminated, a special offer will continue to apply to products and services you ordered in good faith in accordance with these Terms before the special offer was terminated. 

4. Payment       

         4.1.  The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order.

         4.2.  Items will be posted within three (3)business days of receiving cleared funds.

         4.3.  We accept payment via PayPal and credit card and do not retain or store credit card details. Payment via credit card takes 2 business days to be cleared. However, it might take longer than 2 days in some instances.

         4.4.  PayPal and credit card companies have separate terms and conditions that govern third party payment processing and we are not responsible for the application of third party payment processing term and conditions. 

   4.5.    We accept payment via Vodafone M-Paisa 

5. Cancelling an Order

                  Before Shipment

          5.1. You may cancel an order after submission provided the order has not been shipped to you.

          5.2.  In this circumstance there will be a refund of cost including shipping fees and insurance (if applicable),less a credit card reversal fee of 3% from   the total value of the order.

                  After Shipment

         5.3.  If the ordered item has been shipped you may cancel the item and you are responsible for the cost of shipping the item back to us.  

         5.4.  The item must be returned in original conditions with all labels and tags. 

         5.5.  We highly recommend you purchase insurance for the return shipment as refund will only be issued where the item is returned in original condition. 

         5.6.  Where the item is returned in original condition with all labels and tags, a refund less 10% restocking and processing fee will be provided.

         5.7.  Late delivery for any reason whatsoever does not entitle you to cancel your order. 

        5.8.   All orders are subject to acceptance by us, at our discretion.

6. Errors

       6.1. While we make every effort to keep our website content current and relevant, from time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for

       products that are not available or are no longer available.

        6.2.  Despite any clause in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit

        card charged.

       6.3.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged. 

7. Availability 

        7.1.  All products are offered for sale subject to available stock.

        7.2.  If for some reason your credit card has been charged for an item that is out of stock, we will cancel your order and issue a full refund to your credit card account in the amount charged.

       7.3.  We will make every effort to label out of stock items on the website and to remove such label once stock is available.

8. Delivery/Shipping/Insurance 

                  Domestic shipping

  1. 8.1.  We use Post Fiji and DHL for all domestic shipping.

  2. 8.2.  Domestic shipping charges are listed as per area of Islands at the checkout screen and subject to change without notice.

  3. 8.3.  We reserve the right to use couriers when we deem it necessary.

  4. 8.4.  You have the option to choose a different delivery address than your billing address.

  5. 8.5.  For domestic shipping, please allow up to 3-5 business days after dispatch for urban areas and 14-21 days for rural areas and outer islands.

  6. 8.6.  You will be required to provide a residential address for delivery.

                     International shipping

  1. 8.7.  For international shipping, we use Post Fiji’s ‘Express Post’ service or Fedex. This option is preferred as this service provides for faster delivery times and the peace of mind of full tracking and signature on delivery and allows us to provide our best service.

  2. 8.8.  International shipping charges would be FJD$150 or as listed as per country in the checkout section of the purchase screen, In the event your country is not listed than a shipping rate can be obtained by contacting Jewels Fiji at

  3. 8.9.  Jewels Fiji takes no responsibility once your item/s have left Fijian shores.

  4. 8.10.   For international shipping insurance, please contact us prior to purchase for a shipping and insurance quote.

  5. 8.11.  Jewels Fiji will not be held responsible or liable for any customs duties/taxes, restrictions and/or delays which may exist at a specific destination.

  6. 8.12.  Please be aware of your own country’s border laws regarding this matter as customs policies vary widely from country to country. Please contact your local customs office for further information prior to placing your order.

  7. 8.13.  Jewels Fiji only dispatches products outside of Fiji at the risk of the customer. This means that if a package is confiscated or destroyed, no refund will be issued.

  8. 8.14.  In a case where your goods are returned to sender (us), any costs incurred by Jewels Fiji during this process will be deducted before any kind of refund is given.

  9. 8.15.  We reserve the right to deny shipping to certain locations.

  10. 8.16.  All international deliveries are subject to confirmation by Jewels Fiji and we reserve the right to cancel any overseas order if it’s deemed to breach our rules.

  11. 8.17.  It is your obligation to enter the correct delivery address details at the time of ordering. If your goods are returned because an incorrect address was provided you will be required to pay shipping and insurance costs to the correct address prior to the release of your item/s.

  12. 8.18.  You have the option to choose a different delivery address than your billing address.

  13. 8.19.  Tracking numbers are included with all deliveries.

  14. 8.20.  Every reasonable effort is made to dispatch orders within 2 to 3 business days of date when funds are cleared.

  15. 8.21.  It is your responsibility to inform us promptly if an order does not arrive by emailing


  17.           Insurance

  1. 8.22.  We strongly recommend you purchase insurance as part of your purchase at our website checkout to for cover loss or damage of your item/s.

  2. 8.23.  If you do not purchase insurance, we are not liable for any loss or damage resulting from late delivery or non-delivery.

  3. 8.24.  We are very well known for our packing abilities. We take our time and use premium packing materials to make sure your goods survive the rigours of international travel.

  4. 8.25.  If insurance isn’t purchased in checkout, we take no responsibility for damaged items.

  5. 8.26.   If you have taken out insurance and notice that the package is damaged before signing for it, DO NOT accept ownership of the package and let Fiji Post know to return it back to sender (us) where we’ll inspect the package and determine whether to give you a replacement or a full refund.

  6. 8.27.  In a case where you have taken out insurance and have accepted the delivery (or another adult on your behalf does) and the goods are broken or damaged, please take photos of the damage and contact us immediately. 

  7. 8.28.  We will give you specific instructions to reseal the package to the best of your ability and post it back to us. (Don't worry: we will pay the return postage cost).

  8. 8.29.   We will inspect the damage on a case by case basis and once we're satisfied that the item was broken/damaged in transit to you, we will issue a full refund.

  9. 8.30.  Please allow up to five business days after Jewels Fiji has received your package to make a decision.

  10. 8.31.  Jewels Fiji has 100% authority in either choosing to give you a replacement item or issuing you a full refund.

  11. 8.32.  In some instances where we do not have a replacement item in stock, a full refund will be given.


         8.33. Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.

9. Title

  1. 9.1.  Goods ordered by you remain our property until you pay for them in full.

  2. 9.2.  Title (including risk of loss and damage) in goods purchased pass to you upon delivery to you.

10. Product Warranties

  1. 10.1.  To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by us (Warranties), other than those implied by statute which may not be legally excluded.

  2. 10.2.  Any liability we may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again, at our option.

11. Returns
              Defective or Damaged Items

         11.1.  Items must be in original condition as received, with all labels/tickets attached.

        11.2.  Notification and photographs of the item(s) must be submitted within 7 days of receiving the item clearly showing the defect of damage 

        11.3.  You will be advised at the time of notification of damaged or defective good of the address for return of goods.

       11.4.  Return of items will not be accepted unless the above steps in 11.1 and 11.2 are complied with.

       11.5.  Please check your items against your receipt. If there are any discrepancies please email as soon as possible and within 48 hours of receiving your items.

       11.6.  You may return your items if we have sent you the incorrect items.

       11.7. Please allow up to 21 business days for your refund to be processed.

12. Liability Disclaimer

  1. 12.1.  To the extent legally permitted, under no circumstances are we to be held liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of products or services via this website or the use of such goods or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages.

  2. 12.2.  This exclusion and waiver of liability applies to all legal causes of action, including but not limited to contract, warranty, or negligence.

  3. 12.3.  You acknowledge that our website is provided "as is" and that we do not make any warranty or representation as to the suitability of the content to or from which the website is linked or any product for any purpose.

  4. 12.4.  The content of the website and all content to or from which the website is linked do not constitute advice and should not be relied on in making, or refraining from making, any decision.

  5. 12.5.  Risk of loss of or damage to products appropriated to your order passes on delivery of them including where delivery is to unattended locations (such as locations which are not attended by any person or which are attended by a person who is not acting on your behalf); and

  6. 12.6.  Where we refund you the amount of your order as provided in your agreement with us (less any amount you have agreed we may deduct, as described in these terms and conditions, you agree such refund is the total amount of our liability to you for all circumstances relating to the refund.

  7. 12.7.  Our liability to you for loss or damage of any kind arising out of our agreement with you or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

13. Excusing Events

  1. 13.1.  You acknowledge and agree that we are excused from supplying our products, services and other obligations and will not be responsible for any delays where, and so long, as we are prevented from performing our obligations under these Terms by events or causes beyond our reasonable control.

  2. 13.2.  We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.

14. Entire Agreement

          14.1. These Terms together with the Website Terms and Conditions (including Disclaimer) and Privacy Policy sets out the entire agreement between you and us concerning its subject matter and supersedes all prior communications. 

15. Alterations

  1. 15.1.  We may alter these Terms from time to time by posting the altered version on our website.

  2. 15.2.  You should visit the website regularly to keep up to date with any alterations.

  3. 15.3.  In the case of an alteration, the altered Terms only apply to products ordered via the website after the alteration takes effect.

16. Applicable Law

        16.1 You agree to deal with us in good faith and in compliance with all applicable laws.

        16.2 These Terms are governed by the laws of Fiji.

17. Notices To You

        17.1. We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you. 

18. Contacting Us

        18.1 You can contact us by emailing